Terms and Conditions
Refund/Exchange Policy  
Refunds and/or exchanges will only be issued if the product is returned to us in the same condition in which you received it.  No refunds or
exchanges will be offered where a product becomes outdated due to a guideline change.

Order Cancellation Policy
Please submit any cancellation via email to nysdf@nysdental.org, or call on our business phone at 800-255-2100 ext.222.

Email cancellations
must contain the following: first name, last name, order number and email address. This information must be identical to the
information originally submitted with your order. Please provide contact information so that we may contact you if we have questions
concerning the cancellation of your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not already been charged and/or shipped out.
In the event  your order is shipped after a cancellation request is received (via email or phone), we will gladly refund the complete amount
charged, once you have returned the order in full. If you have already completed the online exam associated with the course for which you have
registered, a refund request will not be honored.

Shipping costs
Customer assumes all shipping costs in returning a product to us, and we assume the cost of shipping the product back to the customer. All
products are shipped USPS unless a rush is requested. The cost of a shipping upgrade will be charged to the customer prior to shipment.
Privacy Policy
This Privacy Policy explains our policy regarding the collection, use and disclosure of your personal information. As we update and expand our
services, this policy may change, so please refer back to it periodically. By accessing our Web site or using our services, you consent to our
information practices.

COLLECTION AND USE OF INFORMATION
Personal information means information that can be used to identify and contact you, specifically your name, postal delivery address, e-mail
address, payment method (e.g., credit card or debit card) and telephone number, as well as other information when such information is
combined with your personal information.

When you register or re-register at our Web site, we ask you to supply us with personal information so that we can provide, enhance and
personalize our services and marketing efforts. For similar reasons, we may supplement the personal information you provide with publicly
available information about you. We use this personal information to process your registration, your order and payments, and to communicate
with you on these and other topics. We also use your email address to send you newsletters, as well as messages about New York State Dental
Foundation special offers, promotional announcements and consumer surveys.  Occasionally, we may send these materials to you via postal
mail, using the shipping address provided.

LINKS TO OTHER SITES
The New York State Dental Foundation Web site contains links to sites operated by third parties whose policies regarding the handling of
personal information may differ from ours. While we endeavor to associate with reputable sites, New York State Dental Foundation cannot be
responsible for the information handling practices of these other sites.

COOKIES AND OTHER TECHNOLOGY
As you browse the New York State Dental Foundation site, cookies are placed on your computer’s hard drive (cookies are small pieces of data
that are sent to your browser from a Web server and stored on your hard drive for record keeping purposes). In general, cookies can make the
web more useful by storing information about your preferences on a particular site.  Cookies in and of themselves do not personally identify
users, although they do identify a user’s computer. If your browser is set to not accept cookies, you may not be able to use the New York State
Dental Foundation site.

In addition to cookies, we use other technologies, including pixel tags, to gather information on how our users interact with our site and to
otherwise help us efficiently operate and monitor our site and service. These technologies show us, for example, popular pages, conversion
rates, click-throughs and other information that can be used to improve, operate and monitor our site and our service. Third parties, including
consultants we engage and online advertisers, may also use this technology to perform similar services for us, as well as to assess their own
advertising or services.

DISCLOSURE OF PERSONAL INFORMATION
Except as otherwise disclosed to you, we will not sell, rent or disclose your personal information to third parties without notifying you of our
intent to share the personal information in advance and giving you an opportunity to prevent your personal information from being shared.

We use other companies, agents or contractors to perform services on our behalf. For example, we have partnered with other companies to
personalize and optimize our Web pages, process credit card transactions, analyze and enhance data, including customers’ interaction with our
site.  We may also provide postal addresses to the U.S. Postal Office for delivery purposes.

The New York State Dental Foundation also reserves the right to disclose personal information when we reasonably believe disclosure is required
by law, if we reasonably believe disclosure is necessary to establish or exercise legal rights, or in situations involving potential threats to physical
safety.

SECURITY
The New York State Dental Foundation takes information security very seriously and uses reasonable administrative, technical and managerial
measures to protect your personal information from unauthorized access.

You are responsible for maintaining the confidentiality of your account information and restricting access to your computer or mobile device
through which you access the New York State Dental Foundation Web site. Users of public or shared computers or unprotected mobile devices
should log out at the completion of each visit to the New York State Dental Foundation Web site.

Unfortunately, no security system can be guaranteed to be 100% secure.  Accordingly, we cannot guarantee the security of your personal
information and cannot assume liability for improper access. By using this Web site, or providing personal information to us through any means,
you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this site.

CHANGES TO THIS POLICY
As we update and expand our services, we may make changes to this policy. You should check back for updates to this policy from time to
time. If the changes result in materially less protection for your personal information than that provided in this policy, we will make reasonable
efforts to contact you and obtain your consent to the changes. Like our Terms of Use, of which this policy is a part, your use of the New York
State Dental Foundation Web site or continued use of our service after our efforts to contact you means that you agree to be bound by such
changes.
DISCLAIMER: NYSDF’s sponsorship of continuing education courses does not constitute any warranty of the
products, techniques, procedures, or methods used or taught in such courses
.
Copyright 2010-11, New York State Dental Foundation. All rights reserved.
20 Corporate Woods Blvd., Suite 602 | Albany, NY 12211 | Ph: 800.255.2100 | Fx: 518.465.3219 | www.nysdentalfoundation.org |
nysdf@nysdental.org